1. Book an Appointment
Choose a convenient time for your remote support session.
2. Provide Information
You will get the opportunity to proved photos and videos which we will review prior to your call.
3. Connect With an Engineer
We'll contact you by phone or video call and guide you through the process.
4. Diagnose the Issue
We'll review your system, discuss the symptoms and, where possible, access remote monitoring platforms to identify the cause.
5. Resolve or Recommend
If the issue can be resolved remotely, we'll help you fix it immediately. If an on-site visit is required, we'll explain why and advise on the next steps.
What You'll Need
To get the most from your appointment, please have the following available where possible:
- Access to your inverter and battery
- Your mobile phone or tablet
- Access to your monitoring app
- Your Wi-Fi password (if required)
- Any fault codes or photographs you've taken
Don't worry if you don't have all of the above—we'll guide you through the process.
